UNIVERSITY OF WOLVERHAMPTON TAKES CONTROL OF REMOTE TEAMS WITH SMARTTASK
The University of Wolverhampton has adopted an advanced employee scheduling and remote workforce management solution to gain effective visibility and control across its campus operations and estate management. Skillweb’s SmartTask is being used across the University’s reception desk, security, caretaking and cleaning teams to provide rota planning, proof of attendance, performance reporting and electronic auditing. As a result, the software system is helping performance manage staff and improve employee accountability across three main campus sites.
“SmartTask is helping us take control of our remote teams, making sure they are operating safely in accordance with our precise operational requirements,” Explains Sandy Shaw, Campus Operations Manager, Estates and Facilities. “As a result, we are delivering higher levels of compliant service by making the most of our FM teams, while streamlining administrative and management processes to target cost, time and resource efficiencies.”
RECEPTION DESKS
The University initially selected SmartTask to overcome the scheduling difficulties it faced for its communications rota, which had been expanded to incorporate five reception desks, four of which were new, and a central switch room. The staff planning of employees had to factor in a wide range of working constraints including Morning or Afternoon shifts only, split weeks and restrictions based on health reasons. With such complex parameters, it quickly became clear that it was not possible to schedule the team using a paper-based, manual process.
SmartTask’s Intelligent Rostering now effectively schedules the 19-strong team in the most efficient manner, using a unique workflow algorithm to identify suitable staff based on availability, holidays, historical shift patterns and exact job requirements. Rosters are provided the Thursday before either via email or through the MySmartTask app, which staff can download to their personal smartphones. Meanwhile, the University is able to use the system to monitor proof of attendance to quickly identify and address any issues at each location, with real-time visibility of any missed shifts or staffing shortages.
While trialling SmartTask, it quickly became clear that the system could support a wide range of applications across the University’s campus operations and estate management. Taking advantage of the flexibility of the system, the University has been able to implement a phased roll-out to caretaking, security and cleaning teams in-line with resource, time and funding availability within the central facilities team.
CARETAKING
A team of 30 caretakers are coordinated from a central student office to ensure that 1,400 rooms at all halls of residences are inspected before and after occupation, replacing a manual paper-based system. The caretakers use electronic forms on SmartTask-enabled smartphones to record any damage or faults, using the smartphone’s camera to capture supporting images, as well as scan an RFID tag to provide proof that the inspection has taken place. This is not only simplifying the process, removing any mistakes and inaccuracies, but also simplifying the student appeals process.
Not only is SmartTask streamlining the halls auditing, but also simplifying the appeals process when students challenge any charges for damage. Students have up to five years to contest a financial penalty, which previously created a significant administrative burden in terms of time, cost and storage space. With SmartTask, all information is stored electronically and can be accessed in seconds with the appropriate audit trail and supporting images. As a result, The University is reducing the number of false challenges, while reducing pressure on the central student office.
The caretakers are also responsible for undertaking weekly checks on all public spaces within the halls of residence including kitchens, storage areas, corridors and car parks. Around 50 arears are currently monitored, so it is now possible to use SmartTask to confirm when a check has taken place and complete an electronic form to raise any issue.
CLEANING
Ateam of 16 in-house day cleaners use NFC-enabled smartphones to confirm attendance, scanning start and end times using personal log-in cards. This helps to quickly identify any missed shifts, so alternative arrangements can be made, while providing an accurate record of working hours for operational reporting and payroll.
Using the smartphones to access SmartTask, cleaners can then view an electronic list of their work schedule. RFID tags have been installed at 180 toilet facilities across three campuses, with plans to roll-out to a further 200. Cleaners simply have to scan the smartphone over the tags at each location to register the completion of work, so the central facilities team has immediate visibility of progress and identify any areas of underperformance.
Meanwhile, supervisors are using electronic forms via SmartTask to undertake work audits and a number of checks. This includes chemical checks at all store rooms in line with Control of Substances Hazardous to Health (COSHH) regulations. The COSHH risk assessment is required by law for the possession or use of hazardous chemicals, which must be completed before work begins and prior to a chemical being brought into a university. SmartTask is enabling the capture and storage of critical information electronically, replacing an inefficient paper-based systems and providing immediate access to historical data.
SECURITY
Elsewhere, the University’s security team is currently using SmartTask to simplify its reporting processes. Supervisors and officers are using electronic forms for a range of audits, such as car parks and other public areas, along with equipment checks. In particular, officers are required to inspect defibrillators as part of health and safety regulations, so RFID tags placed on the equipment are used to monitor legal compliance. An electronic incident report can also enable officers to notify the appropriate task coordinator of any problem involving a defibrillator with an automated email notification.
MAILROOM
SmartTask Mailroom University of WolvesAs parcels are received into the university they are scanned into the mailroom using SmartTask POD on a TC55 device from Zebra Technologies. Staff and students collecting parcels sign for them on the device, all this data is uploaded wirelessly to the cloud-based system, providing an electronic audit trail in the event a parcel is reported missing. This helps the facilities team to locate packages quickly and efficiently helping reduce the admin overhead of proving whether a parcel has been received or not.
BUSINESS INTELLIGENCE & OPERATIONAL INSIGHT
Due to the electronic nature of SmartTask, the central facilities team is able to gain an accurate view of all activity through its advanced reporting capabilities. Therefore, the University is taking advantage of a range of user, financial and executive reports to analyse performance and provide essential information to stakeholders, maintaining complete operational transparency and accountability. Data is also uploaded to other back office systems including billing and payroll, saving time and eliminating mistakes as a result of manual input.
Meanwhile, SmartTask is helping put in place consistent management KPI’s as well as providing a means of gathering the data by which they can be measured. This is simplifying evidence-based employee performance management, while making it possible compare and contrast different teams by location or service to identify inefficiencies or areas of improvement.
Paul Ridden, Managing Director of Skillweb said: “With a diverse range of teams often spread across multiple campuses, universities face a host of facilities and estate management challenges in terms of administration and management. Furthermore, ongoing cost pressures and budget constraints mean it is necessary to maximise the performance of available resources to achieve the highest levels of productivity possible. SmartTask provide facilities and estates managers with the tools they need to performance manage staff and improve employee accountability across the campus.”
A full version of thecase study can be viewed here: www.smarttask.co.uk/uow